You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check "My Orders" for the current status of your order.
When will my order be shipped?
We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.
Can I change my address?
Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.
How can I track my order?
Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.
What is the delivery time of my order?
Your order will be delivered within 2 - 4 working days. Our packages are shipped with Aramex. If you are not around to take the delivery of your parcel, Aramex will try two more times to deliver the package.
What are the shipping costs?
Your shipping is free of charge.
What can I do if something is wrong with my order?
If you receive a wrong item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers.